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Contact Us: (888) 755-9481 | info@pilatesreformersplus.com
Brand: Elina Pilates
Satisfaction Guaranteed!Click to find out moreElina Pilates Ped & Pull
Order confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
Shipping information:
Your order is estimated to ship within 4-5 business days from the date of your order, Although, we strive to fulfill all customer orders as soon as possible. Your product is estimated to arrive within 7-10 business days with no guarantees. Products that are made to order or custom can take 3-6 weeks to be delivered. We currently ship only within the USA, to the lower 48 states, and we do not ship to PO Boxes, Freight forwarders, Military addresses, Hawaii, Puerto Rico, and Alaska.
Order tracking:
Within 24 hours of your order leaving the warehouse, we will send you tracking information to the e-mail address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, and your order is not a custom order, feel free to follow up with us at info@pilatesreformersplus.com
Upgraded shipping options:
Upgraded shipping options are available for some of our products for an extra charge. Some products are not eligible for upgraded shipping. In a situation that you placed an order with upgraded shipping, and it's not eligible, we will process the order with Standard Shipping, or Curbside Delivery if ships via freight carrier, and we won't charge you for the extra shipping option.
Freight information - IMPORTANT:
Some of Pilates Reformers Plus products are shipping with Standard Freight service that includes curbside delivery. This means that the truck driver will deliver the shipment roadside or to the end of the driveway/curb. In some cases, adding a lift-gate service won't be possible, or the product will be too large to use the lift-gate. Due to the size of the package, the driver has the right to refuse using the lift-gate if he/she doesn't feel safe using it. In this case, it's the customer's responsibility to help the driver offload package the truck. Please be prepared that when delivering the shipment to your home or business, it is your responsibility to transfer the package from the truck to your garage, or wherever you might want to store the package, and to assemble the product.
Shipping receiving instructions - IMPORTANT:
All orders from Pilates Reformers Plus which require shipping are subject to the following shipping guidelines. Please read this carefully, if you do not report the damage to your products according to the proper protocol you waive your liability to file shipping insurance and Pilates Reformers Plus will not be responsible for damages or filing concealed damage. Please read this carefully.
Some of the products from Pilates Reformers Plus ship via ground freight fully insured. In the event that your product is damaged in transit, as long as you follow our receiving instructions we will be able to send out a replacement for you immediately.
Here's how to properly receive your Pilates product:
BOX COUNT
Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing!
CHECK FOR DAMAGE
Next, inspect all the boxes for anything that looks like damage. A punctured or smashed box, open it, and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. If you do not note the damage on the bill of lading you are confirming that you received the goods in perfect condition and you release the shipping company of any liability on the shipment.
In case you didn't get that – if you sign the bill of lading you cannot claim damage afterward. Pilates Reformers Plus is not responsible for shipping damage discovered after signing the bill of lading. Manufacturers defect is not the same as concealed damage.
In the event that something is damaged:
Note the damage to the driver and make sure you have it in writing on the bill of lading and delivery paperwork. Call us immediately, we will make sure your replacement pieces get arranged to be shipped out quickly.
DO NOT accept the damaged box, send it back with the driver. Please keep the boxes that are in good condition.
PILATES REFORMERS PLUS IS NOT RESPONSIBLE FOR CONCEALED DAMAGE AS A RESULT OF NOT INSPECTING THE ORDER DURING DELIVERY.
Please, for the sanity of all parties involved, please follow our shipping receiving instructions to ensure the smooth delivery of your awesome Pilates product!
All TRENDING FIT LLC equipment is manufactured with the utmost care, using the highest quality components, and carries one of the best warranties in the industry. As all products are custom made to order, equipment purchased from TRENDING FIT LLC may not be returned for refund.
If your product is defective, call us at (888) 755-9481, or email us info@pilatesreformersplus.com indicating the problem and we will contact you as soon as possible to discuss further and determine how best to resolve the situation.
We will repair or replace defective equipment per the product warranty. If we opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at our manufacturing facility prior to sending out replacement product.
Please Note: Discounted items may have been gently used as demos, returned unused, or discontinued. While they are fully functional, they may have slight blemishes or minor imperfections.
ELINA PILATES DO NOT ACCEPT RETURNS FOR LARGE EQUIPMENT
The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.
While equipment remains in the possession of original purchaser and proof of purchase is demonstrated
If claims are made within the part-specific warranty period.
If upgrades are made as required by the Company
All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed
The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls
An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public
The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company
Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.
Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).
Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.
Limited Lifetime Warranty on metal frame and related welding.
Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.
Limited Lifetime Warranty on metal frame and related welding.
Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.
Limited Lifetime Warranty on the components of the frame, and related welding.
Ninety (90) Day Limited Warranty on upholstery.
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.
Limited Lifetime Warranty on the components of the frame, and related welding
Two (2) Year Limited Warranty on all other components
Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.
One (1) Year Limited Warranty on straps, and spring clips.
Two (2) Year Limited Warranty on all other components.
One (1) Year Limited Warranty on straps, and spring clips.
Two (2) Year Limited Warranty on all other components.
Ninety (90) Day Warranty. The fabric or upholstery on TRENDING FIT LLC equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required.
This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.
TRENDING FIT LLC is a name synonymous with the highest quality and finest manufacturing materials in the industry. Protect your investment and keep your Reformer and other large equipment items running at optimal performance with regular maintenance. Download our Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.
User Manual
We offer two financing options at checkout, so you can buy today and pay over time. And guess what? 0% Financing Option is Available.
We have partnered with Klarna to provide you with flexible financing on purchases, so you can ease the costs and pay over time.
It’s simple and easy
When you slice up your payments with Klarna, you will know exactly how much you pay each month and in total. You’ll get an instant decision on whether you're approved with just simple information - no bank account or credit card required.
Payments on Klarna.com
Review your latest purchases and settle your monthly statement at any time by logging into your Klarna account atwww.klarna.com. You can also reach Klarna anytime atwww.klarna.com/us/customer-service/
Safe and Secure
Klarna uses modern safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’sBuyer Protectionpolicy.
Frequently Asked Questions
Don’t see your question here? Check out Klarna’s fullFAQ page.
What is Klarna?
Klarna is a global payment solutions company that works with merchants to provide their customers the smoothest online shopping experience. Klarna is in over 70,000 online stores and has more than 60 million users globally.
What is Slice It?
Slice it is Klarna’s pay over time financing option, which is offered at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.
How does financing with Klarna work?
It’s simple! Shop at any online store that uses Klarna, and choose Slice it to pay for your purchases over time. You will know if you are approved in seconds, and then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your account atwww.klarna.com.
How can I reach Klarna?
You can reach Klarna anytime atwww.klarna.com/us/customer-service/
We have partnered with Klarna to provide you with flexible financing on purchases, so you can ease the costs and pay over time.
It’s simple and easy
When you slice up your payments with Klarna, you will know exactly how much you pay each month and in total. You’ll get an instant decision on whether you're approved with just simple information - no bank account or credit card required.
Payments on Klarna.com
Review your latest purchases and settle your monthly statement at any time by logging into your Klarna account atwww.klarna.com. You can also reach Klarna anytime atwww.klarna.com/us/customer-service/
Safe and Secure
Klarna uses modern safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’sBuyer Protectionpolicy.
Frequently Asked Questions
Don’t see your question here? Check out Klarna’s fullFAQ page.
What is Klarna?
Klarna is a global payment solutions company that works with merchants to provide their customers the smoothest online shopping experience. Klarna is in over 70,000 online stores and has more than 60 million users globally.
What is Slice It?
Slice it is Klarna’s pay over time financing option, which is offered at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.
How does financing with Klarna work?
It’s simple! Shop at any online store that uses Klarna, and choose Slice it to pay for your purchases over time. You will know if you are approved in seconds, and then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your account atwww.klarna.com.
How can I reach Klarna?
You can reach Klarna anytime atwww.klarna.com/us/customer-service/
No Interest if paid in full in 6 months on purchases of $99 or more
Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months.
Buy now and pay over time when you spend $98.99 or less
About PayPal Credit
PayPal Credit is a digital, reusable credit line available to purchase goods and services from thousands of online stores. Use PayPal Credit to shop anywhere PayPal is accepted.
Whether you're buying the perfect gift or purchasing a new couch, you can get 6 months special financing on purchases of $99 or more. The best part? This isn't a one-time offer. You can enjoy paying over time every time you shop with PayPal Credit.
PayPal Credit delivers the same trust, security, and flexibility that you get from PayPal.
Click here to apply for PayPal Credit and view the Terms and Conditions.
PayPal Credit is subject to credit approval as determined by the lender, Synchrony Bank, and is available to US customers who are of legal age in their state of residence. You must pay with PayPal Credit to get the offers. Minimum purchase required is before shipping and tax. Offers not valid on previous purchases, returns or exchanges.
We know you have a choice in online shopping, and we want to do everything we can do to earn your business and keep you in our family.
Here are the top reasons to buy from Pilatesreformersplus.com
100% Safe and Secure Online Shopping - Rest assured every transaction that takes place on our website is 100% secure. We use the newest technologies so you can feel comfortable shopping with us.
Fully Insured Shipments - Our freight shipments that leave our warehouses are fully covered in case of a lost item or damage (apply only to freight shipments). Please refer to the Shipping & Receiving Instructions page to learn more about our policy.
High Quality - We understand what it can be like to purchase online without actually seeing and touching the product itself. So we want you to know that all the manufacturers and suppliers on this site are hand chosen by our owners to ensure you receive a high-quality product. All items are inspected before leaving the warehouses so we know that you’ll be happy with the product you ordered.
Customer Service Is Our Top Priority - Plain and simple, we are here for YOU, the customer. Our goal is to deliver exceptional service. We strive for excellence in customer service and are driven to provide value at all times. You can expect communication from us immediately after your order is placed, and also when your product ships. Feel free to contact us anytime. We are here for you.
Authorized Dealers - Pilates Reformers Plus is an authorized dealer for every brand that we carry. You can be sure you will receive the lowest price available and full manufacturer's warranty with every purchase.
Volume Discounts - If you are looking to purchase a large quantity of one item or, if you are buying for a studio or a large business, send us an email at info@pilatesreformersplus.com or give us a call and we may be able to offer special pricing.
