Warranty

IMPORTANT NOTE: This is a general warranty policy and each product has a different warranty policy. To view each product policy click on the "Warranty" tab next to the description of the product you are interested in. 

AeroPilates by Stamina

Stamina Products Inc. warrants our products to be free from defects in materials and workmanship at the time of the original purchase from an authorized retailer. In the event that a product becomes defective, please contact us. or send written notification to the address listed on the Contact Us page of this website.

If the defect is under the limited warranty, you may be requested to return the product or part to us for repair or replacement. Stamina Products Inc. reserves the right to require the customer to pay for the return shipping of the item.

Warranty information on a specific product can be found toward the back of the Owners Manual or you can call us. The warranty will not apply to any product that has been subject to commercial use, abuse, misuse, or any type of modification by the consumer.

To confirm your rights as described in the warranty statement, be sure to complete the Product Registration Card and mail it to us promptly! Or register on-line here.

Note: Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion on limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

Lagree Fitness

All-Sales-Final Policy

Other than as set forth in our warranty set forth below, all sales are final and we don't refund purchases or accept return of equipment.  Any fitness equipment and/or accessories which are returned as damaged will be inspected to determine whether damage was manufacture or shipping related, or otherwise are the by-product of user abuse, in which case, Maximum Fitness, Inc. reserves its right not to refund at its sole discretion.

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT OR THE RELATED AGREEMENTS, NEITHER PARTY MAKES ANY OTHER REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTE, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED OR STATUTORY WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

For a period of one year following customers’ receipt of the machine, Maximum Fitness, Inc. will repair or replace, at their discretion, any items found to be defective. All warranty coverage will extend only if the Machine is used solely for and in conjunction with the Lagree Fitness Training Method. The warranty is void if the training is modified and/or mixed with any other type of training. All warranty repairs or replacements will be coordinated through Maximum Fitness, Inc. 

This warranty coverage is limited to manufacturing defects and does not provide remedy for any defect or damage resulting from normal wear and tear (which includes, but is not limited to ripping, tearing, fraying, staining from liquids such as water, sweat or damp towels, rust, paint chipping or dulling, plastic cracking or breaking), misuse, negligence, improper assembly or installation, or any damage incurred during shipping or delivery. No warranty coverage or service will be provided for any machines not authorized for use by Lagree Fitness, Inc.

The warranty does not cover the accessories which are purchased separately. 

Conditions which void the Warranty:

1) Storage which is not authorized by Maximum Fitness.

2) Improper use of the equipment

 

Elina Pilates

The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

This warranty applies to equipment:

While equipment remains in the possession of original purchaser and proof of purchase is demonstrated

If claims are made within the part-specific warranty period.

If upgrades are made as required by the Company

This warranty shall be null and void if:

All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed

The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls

An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public

The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company

Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

Commercial Reformers

Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).

At Home Reformers

Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.

Steel or Wood Combo Chair

Limited Lifetime Warranty on metal frame and related welding.
Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.

Ladder Barrel

Limited Lifetime Warranty on metal frame and related welding.
Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.

Wood Tower or Aluminum Tower

Limited Lifetime Warranty on the components of the frame, and related welding.
Ninety (90) Day Limited Warranty on upholstery.
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.

Ladder Barrel

Limited Lifetime Warranty on the components of the frame, and related welding
Two (2) Year Limited Warranty on all other components

Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
Two (2) Year Limited Warranty on all other components.

Wall Board

One (1) Year Limited Warranty on straps, and spring clips.
Two (2) Year Limited Warranty on all other components.

Wall Unit

One (1) Year Limited Warranty on straps, and spring clips.
Two (2) Year Limited Warranty on all other components.

Fabric & Upholstery on Equipment

Ninety (90) Day Warranty. The fabric or upholstery on TRENDING FIT LLC equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required.

This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.

Maintenance

TRENDING FIT LLC is a name synonymous with the highest quality and finest manufacturing materials in the industry. Protect your investment and keep your Reformer and other large equipment items running at optimal performance with regular maintenance. Download our Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

 

BASI Systems

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS DESCRIBED BELOW IN THIS LIMITED WARRANTY.

TO THE EXTENT NOT PROHIBITED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS LIMITED WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

WHO MAY USE THIS LIMITED WARRANTY?

Bodynetworx Worldwide, LLC extends this limited warranty only to the consumer who originally purchased the product. This limited warranty does not extend to any subsequent owner or other transferee of the product.

WHAT DOES THIS WARRANTY COVER?

We offer the following limited warranty. This limited warranty becomes effective on the invoice date of the original purchase and extends to the time limits expressed in this limited warranty. Any parts that are repaired or replaced under this limited warranty will follow the original warranty period. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

We guarantee that our products will be free from defects in material or workmanship for the duration of the applicable warranty period. If you have a defective product that you believe is covered in this limited warranty, it is important to follow the proper return procedure set forth in this limited warranty.

Defective parts that conform to the limited warranty guidelines will be repaired, replaced, or refunded at the sole discretion of Bodynetworx in accordance with the following terms:

  • The repair or replacement is due to a manufacturing or materials defect.
  • The part has been used only for the intended purpose, and the safety, usage, and maintenance guidelines have been followed.
  • The defect is not due to wear and tear, scratches, tears or stains to fabric, misuse, unauthorized modifications, unauthorized repair or failure to comply with instructions
  • The defect is not due to exposure to cosmetic oils or chemicals, harsh chemicals, bleach, exposure to industrial fallout, chemical fallout, tree sap, sand, mud, salt or abrasive natural or chemical causes.
  • The defect is not due to submergence of a part in water, indoor flooding or fire damage.
  • The part is owned by the original retail purchaser, and proof of purchase is demonstrated. The warranty is not transferable.
  • The claim is made within the proper warranty period.

 

WHAT DOES THIS WARRANTY NOT COVER?

  • This limited warranty does not cover any damage due to:
  • transportation;
  • storage;
  • improper use;
  • failure to follow the product instructions or to perform any preventive maintenance;
  • modifications;
  • unauthorized repair;
  • normal wear and tear; or
  • external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

 

WHAT IS THE PERIOD OF COVERAGE?

Ten Year Warranty
Offered for the frame and structural components for barrels (Ladder Barrel, Spine Corrector), chairs (Wunda Chair, F2 Chair), wall system products (Wall Unit, Wall Tower, Ped-A-Pul) and Reformer gearbar and footbar mechanisms.

Two Year Warranty
Offered for springs and mechanical components.

Ninety Day Warranty
Offered for upholstered parts, ropes, straps, and loops. This does not cover wear-and-tear, stains, indentations, scratches or defects arising from abuse or use of harsh chemical cleansers. If the identical fabric is unavailable, an equivalent will be provided.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective product during the warranty period, described above, we will, in our sole discretion, repair or replace such product (or the defective part) or refund the purchase price of such product.

HOW DO YOU OBTAIN WARRANTY SERVICE?
To obtain warranty service, you must email Customer Service at info@pilatesreformersplus.com during the warranty period to obtain a Return Authorization (RA) number. No warranty service will be provided without a RA number.

LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILTIY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

Balanced Body

Limited Warranties and Exclusions

Balanced Body warrants and represents that the products listed below shall be free from defects in materials or workmanship for the duration of the warranty period for such product. This warranty extends only to the original Buyer. At Balanced Body’s sole option, we will repair, replace or refund the purchase price of any defective product covered by the foregoing warranty. Any return of products to us pursuant to the foregoing warranty are sometimes referred to in these Terms and Conditions of Sale as a “Warranty Return.” In order to make a Warranty Return, you must follow the Warranty Return Procedure below.

I. Limited Warranties

Lifetime Warranty
Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body.

10 Years from date of Invoice
Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below.

5 Years from date of Invoice
Rialto™ Reformer, CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below.

3 year warranty
Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.

2 Years from date of Invoice
Pilates IQ® Reformer (for non-commercial use), and moving parts are limited warranty to 2 Years from date of Invoice. Balanced Body Signature Springs™ are also limited warranty to 2 years from date of invoice, or after 3,000 hours of usage (whichever comes first).

1 Year from date of Invoice
Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc™, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, Oov and Sitting Box Lite.

90 day Warranty
Ultra-Fit Circle® and Slastix™.

II. Exclusions

What is not covered: The Limited Warranties above do not cover mechanical wear parts, resistance tubing, inflatable balls or casters. Also not covered: normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery or overmolded.

Non-returnable Items: All Balanced Body Springs, Loops, Hands and Feet Straps, Fuzzies, Handles and Vinyl Covers are non-returnable. If you have a defective Loop or Spring, please email us or call us.

Exclusion of all other warranties: Except for the limited warranties detailed above, Balanced Body expressly disclaims all other warranties, whether express or implied, including any implied warranties of merchantability, quality or fitness for a particular purpose. Balanced Body assumes no responsibility whatsoever with respect to the use or disposition of its products by Buyer. No oral or written information or advice given by Balanced Body or any of its representatives shall create a warranty, whether express or implied, or in any way alter the scope of this exclusion of warranties. Some jurisdictions do not allow the exclusion of implied warranties, so the exclusions contained in this paragraph may not apply to you. In such event, any implied warranty shall be limited in duration to ninety (90) days from the date of invoice or to the minimum period prescribed by law. By accepting delivery of any product, buyer acknowledges and agrees that Balanced Body has made no representations or warranties, express or implied, to or for the benefit of Buyer which contradict any of the foregoing.

Warranty Return Procedure

For all returns based on the Limited Warranties detailed above, Buyer must call Customer Service to receive a Return Merchandise Authorization (RMA) number.

  • The RMA must be clearly marked on the outside of the package of any returned items. Balanced Body does not accept responsibility for items returned without an RMA number clearly marked on the outside of the package.
  • Proof of purchase must accompany all returns.
  • Balanced Body must receive the returned items within thirty (30) days from the date on which you receive the RMA number.
  • Buyer pays return shipping costs for warranty returns, Balanced Body pays the cost of shipping the replacement item to the Buyer.
  • In the event that Balanced Body determines, in its sole discretion, that any product returned to us (i) is not under warranty, (ii) does not satisfy the conditions for Warranty Return contained above, or (iii) is returned without following the Warranty Return Procedure, Buyer (or sender) shall be solely and fully responsible for the cost of freight and insurance to return the product to Buyer (or sender).

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